Privacy Policy

Welcome to the Andee Knits Privacy Notice. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and when you order delivery services from us and tell you about your privacy rights and how the law protects you.

This website is not intended for children and we do not knowingly collect data relating to children.

Protecting Your Privacy

At Andee Knits, we are 100% committed to protecting the privacy and security of our customers and site visitors. Andee Knits staff members are customers and data subjects themselves, of both Andee Knits and other internet sites – so we appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at andeeknits@btconnect.com

For all our services, the data controller — the company that’s responsible for your privacy— is Andee Knits Limited and our address is 7 Juniper Close, Bridgwater, Somerset, TA6 4ER.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO via andeeknits@btconnect.com or by using the company’s address above.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier, and title
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data about you (for your information Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Identity and Contact data
How we use your name and contact details Why Lawful Basis for Processing
To register you as a new customer We have to use your name and address to add you to our systems. Processing is necessary for the performance of a contract
Deliver your order We have to use your name and address to deliver your order Processing is necessary for the performance of a contract
Send you service messages by text and e-mail We use your text and email contact details to send service messages such as delivery notifications and updates Processing is necessary for the performance of a contract
Parcel recipient satisfaction surveys To improve the quality of service we provide Processing is necessary for the purposes of Andee Knits' legitimate interests
Sending you information by email or SMS about our new products and services To keep you up to date with our latest offerings. We only send this with your permission You have given consent or for the purposes of Andee Knits’ legitimate interests
Fraud prevention and detection To prevent and detect fraud against either you or Andee Knits – unfortunate, but absolutely essential Processing is necessary for the purposes of Andee Knits’ legitimate interests
Financial Data
How we use your name and contact details Why Lawful Basis for Processing
Take payment, and give refunds Necessary to pay for Andee Knits’ services or to facilitate a refund Processing is necessary for the performance of a contract
Fraud prevention and detection To prevent and detect fraud against either you or Andee Knits – unfortunate, but absolutely essential Processing is necessary for the purposes of Andee Knits’ legitimate interests
Collect and recover money owed to us To lawfully complete the contract between us Necessary for our legitimate interests
Your contact history with us
How we use your name and contact details Why Lawful Basis for Processing
Provide customer service and support To ensure you receive appropriate support in relation to any service enquiries you make Processing is necessary for the performance of a contract
Train our staff To ensure we can provide you the best possible service when you contact us Processing is necessary for the purposes of Andee Knits’ legitimate interests
Asking you to leave a review or take a survey To study how customers use our products/services Necessary for our legitimate interests
Usage Data
How we use your name and contact details Why Lawful Basis for Processing
Improve our website To give you the best possible user experience Processing is necessary for the purposes of Andee Knits’ legitimate interests
Technical Data
How we use your name and contact details Why Lawful Basis for Processing
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences To define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy Processing is necessary for the purposes of Andee Knits’ legitimate interests
Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. AndeeKnits.co.uk uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on an AndeeKnits.co.uk advertisement on another site that links to AndeeKnits.co.uk will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at our website or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Andee Knits services you can use.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or phone number. We want to earn and maintain your trust, and we believe this is essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, and couriers
  • Professional service providers, such as digital marketing agencies and website hosts, who help us run our online business
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

IP Addresses

What are IP addresses?

An IP address is a string of numbers which identifies a specific computer or internet enabled device when it connects to a network such as the internet, enabling such devices to communicate.

How we use IP addresses

  • We record the IP address of visitors to our website and we collect related information such as the products viewed or searched for, the length of visits to certain pages and page interaction.
  • We use an independent company to collate the information described above. This company then provides us with data relating to website visitors that have accessed our website from businesses.
  • We may then use this information to provide potential business customers with details of services that we offer.

Your Legal Rights

You have a lot of rights relating to your personal information. You have the right to:

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