Terms & Conditions

1. Definitions
a) The ‘Seller’ is Andee Knits LTD.
b) The ‘Buyer’ is the organisation, firm company or persons placing an order with Andee Knits LTD.
c) The ‘Goods’ are all finished goods, parts of materials which are specified by the Buyers order and are supplied to the Buyer under these terms & conditions of sale.
d) The ‘Services’ are all supplied labour either direct or subcontracted as specified in the purchase order and supplied under these terms & conditions of sale.
e) The ‘Contract’ is the contract formed by the Sellers acceptance of the Buyer’s order.

2. Formation of Contract
a) There shall be no binding contract between the Seller and the Buyer until the Seller accepts the Buyers order either by issuing a delivery note for the Goods & Services or by raising and issuing an order confirmation.
b) All orders are accepted subject to the Sellers’ terms & conditions of sale and no terms & conditions of sale submitted by the Buyer shall be binding on the Seller unless accepted by the Seller in writing.
c) These terms & conditions shall apply to each individual order raised by the Buyer and any waiver or act of non-enforcement shall not prejudice the Seller in relation to any other order that may be placed or in progress.

3. Prices
a) Unless otherwise specified prices are for delivery at the Sellers works and exclude all taxes, delivery, handling and insurance.
b) The Seller reserves the right to increase, without notice, quoted prices after the date of the Sellers acceptance of an order to cover;
(i) Price increases by Suppliers to the Seller. In this instance the Buyer has the option to cancel the order without penalty.
(ii) Extra costs incurred as a result of a cancellation, alteration or rescheduling of orders due to the Buyer’s instructions of lack of instructions.
(iii) Fluctuations in currency exchange rates and importation duties and taxes which increase the cost to the seller of the Goods imported into the United Kingdom for resale to the Buyer.

4. Risk
a) Not withstanding any provision herein contained the Seller shall not be liable for any loss or damage of any nature to the Goods after the same shall have been delivered or passed to the Buyer or the Buyers agent.

5. Payments
a) Unless otherwise expressly agreed in writing by the Seller prior to order of the Goods, payment must be made at time of placing order.
b) Without prejudice to any other right of the Seller, any overdue payment will entitle the seller to cancel the contract with the buyer.
c) Payment is accepted in UK Pounds Sterling only. Payment methods accepted are Credit / Debit Cards processed securely by Worldpay, Paypal & Cash on Collection (U.K. Customers Only).


6. Retention of Title
a) The Seller shall retain full title to the Goods until full payment has been received in respect of the supply of the Goods to the Buyer (see section 5 for payment terms).

7. Shipping
a) All shipping times are quoted in good faith but time shall not be deemed to be of the essence. The Seller shall not be liable for any direct, indirect or consequential loss or damage resulting from late delivery of Goods. The Buyer shall not be entitled to treat the contract as repudiated by reason of late delivery.
b) Any claim for damaged Goods or short delivery must be made within two days of receipt of the Goods in writing.
c) It is the responsibility of the Buyer or the Buyers’ representative to check the packaging for damage and if damage is found to sign the courier receipt as “DAMAGED”. Claims can not be accepted for goods signed as “Received in Good Condition”.
d) All packaging must be retained for claim purposes.
e) Import Duties and costs where applicable, are not included in the shipping costs and are at the Buyers’ expense.


8. Warranty
Reconditioned Goods
a) A 90 day Return to Base Warranty unless otherwise stated, is Applicable to Reconditioned Goods.
b) The following general exclusions apply:
(i) Customer misuse.
(II) Accidental damage.
(III) Transit/courier damage (please see shipping).
(iv) Incorrect voltage of power supply used.
(v) Abnormal environmental operating conditions
(vi) Modification to the unit or inexpert/attempted repair.
(vii) No fault found – where no fault can be found after extensive testing, indicating user error or failure of ancillary equipment.
(viii) Damage/failure caused from failure to observe the correct maintenance procedures, as defined within the user manual.
c) Should any of the above exclusions apply, AndeeKnits reserve the right to raise any relevant charges to the customer.
d) AndeeKnits reserve the right to nominate an approved third party to effect repair, if necessary.
e) The customer will ensure that the defected unit will be correctly boxed in original packaging or a suitably protective alternative. No liability is accepted for loss of use or consequential damage. Transit damage caused by inadequate packaging is the liability of the sender.
f) All Return Shipping Costs are at the expense of the Buyer.
Silver Reed New Goods
a) The Silver Knitting Machines LTD 1 Year Manufacturers Guarantee is applicable to New Silver Reed Goods.

9a) Returns – Cancellation of Order
a) In accordance with U.K. Distance Selling Law, you have the right to cancel your order upto 14 days after the contract is made (order placed).
b) Goods must be unopened, unused and returned in the original packaging within 14 days of receipt.
c) If you wish to return your item, you must contact us here: returns and request a returns authorization before returning the goods.
d) Upon return, all goods will be inspected.
e) Refund of the cost of goods will be issued within 14 days by the original payment method only.
f ) Shipping costs are at the expense of the Buyer and will not be refunded.
g) Cancellation of order before dispatch - please telephone or email us quoting your order number if you wish to cancel an order before it has been dispatched.  If the goods have not been dispatched, a full refund will be issued within 14 days.  If goods have already been dispatched you will need to follow the returns procedure above (a-f)

Exceptions These rules don't apply to:
1) Computer Programs including DesignaKnit Software.
By purchasing these products, you confirm that you are aware you will lose your 14 day right to cancel.

9b) Returns - Faulty Goods
a) Faulty Goods must be returned within 14 working days of receipt in their original packaging, you must contact us here: returns and request a returns authorization before returning the goods.
b) Goods will be inspected upon return and if found to be faulty, a full refund including shipping costs will be issued within 14 days by the original payment method.

9c) Returns - Goods Damaged in Transit
a) Any claim for damaged Goods or short delivery must be made within 2 days of receipt of the Goods in writing: contact us
b) It is the responsibility of the Buyer or the Buyers’ representative to check the packaging for damage and if damage is found to sign the courier receipt as “DAMAGED”. Claims can not be accepted for goods signed as “Received in Good Condition”.
c) All packaging must be retained for claim purposes, the Courier will usually arrange to collect the damaged parcel including contents for inspection.
d) A full refund including shipping costs will be issued within 14 days by the original payment method.

10. Law
a) All contracts shall be subject to and construed in accordance with the laws of England and in all respects as an English contract subject to the jurisdiction of the English courts.
b) The Buyer agrees to submit to the non-exclusive jurisdiction of the English courts.

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